Next Best Experience unveiled at AWS Re:Invent

November 27 - December 1, 2023
Las Vegas, NV

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FIND OUT MORE

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Evolving the Connected Customer Journey

Learn how Globe Telecom uses real-time customer journey analytics powered by the AWS Connected Customer Journey platform. Explore how Globe ingests and enriches customer data across channels to create a customer journey graph that when coupled with contextual ML-driven insights like churn risk and product affinity, produces dynamically created clusters of aligned journeys. Explore how Globe applies real-time analytics and uses generative AI to create tailored opportunities across the customer lifecycle—from marketing to customer service—to maximize CLV and retention and to help discover opportunities to improve business processes, boost the agent experience, and create more value for customers.

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Experience groups are here

  • A group is defined by an abstract representation of a customer journey in embedded space relative to a hero metric.
  • Association with a given group is based on vector similarity rather than specific attributes.
  • A customers journey is assessed with each omni-channel event and associations are updated in real time.
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Personalized customer journeys powered by generative AI

Let's get technical. Learn how Globe Telecom employs Amazon Bedrock, Neptune ML and Sagemaker and generative AI, to create real-time customer journey analytics that can help your analysts reduce churn and increase lifetime value. Join Wil Sarmiento (Globe Telecom), Ajay Ravindranathan (AWS) and our very own Brent Riley (Stellar Elements) on the 28th November at 1.30pm.

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User interface displaying a Next Best Experience platform dashboard
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Advanced Real-time segmentation is here

Next Best Experience represents an unprecedented level of personalization for enterprise business customers. Boasting real-time customer segmentation, predictive power, generative AI and sentiment analysis, churn reduction, graph and journey visualizations, proactive issue resolution, personalized experiences, and chatbot automation, this platform is the future of customer service.

Next Best Experience platform's customer profile screen that provides personalized insights and preferences for enhanced user engagement

Meet Our Speakers

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Ajay Ravindranathan
Principle Solutions Architect, Telecom at AWS

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Wil Sarmiento
Head of CRM at Globe Telecom

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Brent Riley
VP Emerging Technologies APAC at Stellar Elements

Let's talk customer experience

We'd love to hear about you, your business, and your customers. Leave a few details here, and we'll get in touch to start the journey towards a more personal experience for you and your customers.
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