Evolving the Connected Customer Journey
Learn how you can use real-time customer journey analytics powered by the AWS Connected Customer Journey platform. Explore how we can help you ingest and enrich customer data across channels to create a customer journey graph that, when coupled with contextual ML-driven insights like churn risk and product affinity, produces dynamically created clusters of aligned journeys. Explore how you can apply real-time analytics and use generative AI to create tailored opportunities across the customer lifecycle—from marketing to customer service—to maximize CLV and retention and to help discover opportunities to improve business processes, boost the agent experience, and create more value for customers.
Personalized customer journeys powered by generative AI
Let's get technical. Learn how you can employ Amazon Bedrock, Neptune ML and Sagemaker and generative AI, to create real-time customer journey analytics that can help your analysts reduce churn and increase lifetime value.
Advanced Real-time segmentation is here
Next Best Experience represents an unprecedented level of personalization for enterprise business customers. Boasting real-time customer segmentation, predictive power, generative AI and sentiment analysis, churn reduction, graph and journey visualizations, proactive issue resolution, personalized experiences, and chatbot automation, this platform is the future of customer service.
Let's talk customer experience
We'd love to hear about you, your business, and your customers. Leave a few details here, and we'll get in touch to start the journey towards a more personal experience for you and your customers.
